Responsible Gaming at l78

Responsible gaming is not a policy checkbox for l78 — it is a foundational principle woven into every aspect of how the platform is built and operated. l78 serves players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. We understand that gambling, while a legitimate form of entertainment, carries inherent risks that require active management by both the platform and the individual player.

Our responsible gaming programme is built on four pillars: prevention (stopping harm before it starts through age verification, account monitoring, and player education), control (giving players practical tools to set boundaries on their own spending and time), intervention (proactive outreach when l78's systems detect signs of excessive play), and support (connecting players who need help with qualified assistance, quickly and without judgment).

Every member of the l78 team — from platform engineers to customer support staff — receives training on responsible gaming practices. When you contact l78 support with concerns about your own play or that of someone you know, you will be treated with discretion, respect, and genuine care. There is no stigma attached to seeking help at l78.

Gambling is an activity strictly reserved for adults. l78 enforces an absolute minimum age requirement of 18 years on all accounts, without exception. This policy applies to every player in Bangladesh, regardless of the game category — whether cricket betting, live casino, slots, European Blackjack, Super Keno, or any other product offered on the l78 platform.

KYC and age verification process: Every new l78 account is required to complete identity verification before any withdrawal can be processed. Accepted documents include:

• National Identity Card (NID): Bangladesh Smart NID or laminated NID issued by the Bangladesh Election Commission.
• Passport: A valid, unexpired Bangladesh passport showing date of birth and photograph.
• Birth Certificate (supplementary): In limited circumstances where NID or passport is unavailable, a government-issued birth certificate may be accepted alongside a secondary photo ID.

Protecting minors in the household: If you share a device or internet connection with people under 18, we strongly recommend installing parental control software and keeping your l78 login credentials private at all times. Never allow a minor to access your l78 account, even briefly.

Problem gambling develops gradually and can be difficult to recognise in yourself or someone you care about. l78 encourages all players to periodically reflect on their relationship with gambling. Honest self-assessment is the first and most important step toward maintaining healthy play habits.

The following questions are adapted from internationally recognised problem gambling screening tools. Ask yourself honestly whether any of these statements apply to you over the past 30 days:

l78 provides a comprehensive suite of responsible gaming tools accessible directly from your account settings panel. All tools are free to use, activate instantly (or within the stated timeframe), and are designed to place genuine, meaningful control in your hands — not to create friction.

Self-exclusion is the strongest protective tool available on l78. It is designed for players who recognise that gambling has become a problem and who want to remove access to the platform entirely for a defined period or permanently. l78 takes self-exclusion requests seriously and processes them as a priority — typically within a few hours of the request being received.

Available self-exclusion periods:

• 30 days — short-term break to reassess your relationship with gambling
• 90 days — medium-term exclusion period
• 6 months — extended break to address deeper concerns
• 1 year — longer-term exclusion with mandatory review before reinstatement
• Permanent exclusion — indefinite closure; account cannot be reopened under any circumstances

What happens when self-exclusion is activated:

• Your l78 account is suspended immediately and you cannot log in for the full exclusion period.
• All pending bonus offers and promotional communications are cancelled and stopped.
• Any verified balance remaining in your account can be withdrawn before the suspension takes full effect — contact support to initiate this withdrawal.
• l78 will make reasonable efforts to prevent you from opening a new account during your exclusion period. Any new account opened during an active exclusion period will be closed upon detection and any deposits returned.
• At the end of a time-limited exclusion period (30 days to 1 year), your account will not automatically reactivate. You must contact l78 support and complete a brief responsible gaming review process before access is restored.

Important: During a self-exclusion period, please do not attempt to open a new account on l78 under a different name, email address, or mobile number. Doing so is a breach of our Terms & Conditions and, more importantly, defeats the purpose of the exclusion, which is designed to protect your wellbeing.

Setting a deposit or loss limit is one of the most practical steps you can take to keep your l78 gambling experience within a budget you are comfortable with. These limits are entirely self-directed — l78 provides the mechanism, but you decide the amount and the period that suits your financial circumstances.

How deposit limits work on l78: You can set a maximum BDT amount that can be deposited into your l78 account per day, per week, or per month. For example, you might set a weekly deposit limit of ৳5,000 if that represents a comfortable entertainment budget for you. Once that limit is reached, the l78 platform will block further deposits until the period resets.

Changing your deposit limit: You may reduce your deposit limit at any time and the new lower limit takes effect immediately. If you request an increase to your deposit limit, l78 applies a mandatory 7-day waiting period before the increase takes effect. This cooling-off period gives you time to reflect on whether the increase is genuinely in your interest.

Loss limits explained: A loss limit caps the total amount you can lose in net terms (deposits minus withdrawals) within a given period. This is a more holistic control than a deposit limit because it accounts for winnings being recycled back into play. For serious bettors who manage their bankroll carefully, a combination of a deposit limit and a loss limit provides the strongest financial protection.

Payment methods and limits: Deposit limits apply across all payment methods on l78, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. The limit is account-level, not payment-method-level, so you cannot bypass a ৳5,000 weekly limit by switching from bKash to Nagad mid-week.

Sometimes all a player needs is a structured break — time away from the platform to rest, reassess, and return to other areas of life. l78's time-out and cool-off features are designed exactly for this: they provide a firm, enforced pause without requiring a full self-exclusion, making them ideal for players who are not experiencing a serious problem but who recognise they need a break.

Cool-off periods (24 hours to 30 days): A cool-off is a temporary account suspension. You select the duration — from as little as 24 hours to 30 days — and your account is locked for play for that entire period. Unlike self-exclusion, a cool-off period can be set and managed entirely from within your account settings without needing to contact support. Key features of a cool-off:

• Play access is blocked for the full duration. You cannot log in to place bets or play casino games.
• You can still log in to view your account balance and initiate a withdrawal of verified funds.
• Marketing communications are paused for the duration of the cool-off.
• The cool-off period cannot be shortened once activated — this prevents impulsive cancellation during moments of temptation.

Session time limits: Separate from cool-offs, you can set a maximum session length. For example, if you set a 2-hour session limit, you will be automatically logged out after 2 hours of continuous play. You can log back in after a short mandatory break period, giving you time to step away from the screen.

Reality check reminders: At intervals you define — every 30 minutes, 60 minutes, or 90 minutes — l78 will display an on-screen message summarising your current session: time elapsed, total amount wagered, and net win or loss position. These prompts are intended to keep you grounded and aware of your actual play activity, particularly useful during live cricket betting or extended slots sessions where time can pass quickly.

If you feel that gambling is becoming a problem for you — or for someone you care about — the most important step is to reach out for help. There is no shame in doing so. Problem gambling is a recognised condition that responds well to the right support, and the earlier you seek help, the better the outcomes tend to be.

Contacting l78 directly: Our responsible gaming support team is available around the clock, every day of the year. You can reach us at [email protected]. When you contact us about a responsible gaming concern, your message will be prioritised and handled by a trained team member — not a generic support queue. We can help you activate any of the tools described on this page, discuss your concerns confidentially, or process an immediate account suspension if that is what you need.

What to say when you contact us: You do not need to have a formal diagnosis or be in crisis to reach out. Simply explaining that you are concerned about your gambling habits is enough. You might say something like: "I feel I am spending more than I should on l78 and would like help setting a limit" or "I want to take a break from gambling — can you suspend my account today?" Our team will take it from there.

Supporting a family member or friend: If someone close to you — a family member, spouse, or colleague in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh — appears to be struggling with a gambling problem, you can contact l78 support on their behalf to discuss the situation confidentially. While we cannot action account changes without the account holder's consent, we can provide guidance on how to approach the conversation and what options are available.

l78 is committed to being a safe and reliable platform for Bangladeshi players. Responsible gaming is not a limitation on your enjoyment — it is the foundation that makes sustainable, long-term enjoyment possible. We want every player on l78 to be able to look back on their time on the platform as a positive experience, and responsible gaming tools are the mechanism through which we protect that goal.

For any responsible gaming enquiry, account limit request, self-exclusion application, or general welfare concern, contact us at any time: [email protected]. We are here to help.